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Returns & Exchanges

Refund Policy

  • All garments ordered online may be returned within 14 calendar days for a full refund. Unfortunately panties may not be returned.

Garments must be returned unworn and in their original packaging, with tags and labels still attached, along with original tax invoice. Refunds will only be processed once garments arrive safely in our hands and have been thoroughly checked. Return costs of the parcel are the customer's responsibility, unless garments were faulty or we sent an incorrect order.

Kindly send returns to:

Mama Noo

14 Reyger Ave

Simonswyk

Stellenbosch 

7600

Please email a tracking number for the return shipment to info@mamanoo.com

Kindly note that Mama Noo will not be held responsible for items that are damaged or lost en route to us. 

  • If gift voucher items are returned, the return will be processed in the form of a gift voucher
  • No returns will be accepted on sale items 

 

Returning products you did not order

Please e-mail us at info@mamanoo.com should you receive extra products in a shipment, or if products were delivered to you that you didn’t order. In your email, tell us:

  • Which products are incorrect
  • Your name
  • Your mailing address
  • The order number on the shipping information
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