Returns & Exchanges

Please ensure that you check your order upon delivery and notify us within 48 hours should anything be incorrect, damaged or missing.

We realise intimates are a bit tricky to shop online. Should you buy a garment and it does not fit, we will gladly return it. You may also buy a few options, try on and return what does not fit, and we will credit the balance that you don't want to keep.

Please see the return conditions below:

  • We do not accept returns or exchanges on panties, sale items or promotional purchases, including Black Friday deals.
  • All clothing and bras ordered online may be returned within 14 calendar days for a full store credit. The garments should be in 100% condition as when received, swing tags and labels attached. Unfortunately panties may not be returned
  • Should structural damage occur (including tears, rips, boning appearing, clips and hook & eyes breaking) within 30 days of any purchase (including online, at expos, or in a retail store), we will gladly replace it. PLEASE NOTE: the guarantee will be wavered if the product is washed in a washing machine. 
  • The shipping cost for returns is for the shopper's account. Kindly note, if you return a garment to be swapped for a different size, the shipping will be for returning to us, and sending you a new product. Thus a double charge. 

We do not offer refunds, but store credit on all returns. 

PLEASE NOTE: the guarantee will be wavered if the product is washed in a washing machine. We recommend gentle hand washing as it increases the longevity of the garment considerably, and machines damage boning and lace. Should you want to discuss your faulty item with us, by all means. Please send us an email to info@mamanoo.com  We want you to be in love with your lingerie!

Returns / store credits will only be processed once garments arrive safely in our hands and have been thoroughly checked. Return costs of damaged goods or incorrect orders from Mama Noo's end will be for our account. 

Kindly note that Mama Noo will not be held responsible for items that are damaged or lost en route to us. 

  • If gift voucher items are returned, the return will be processed in the form of a gift voucher /  store credit.
  • No returns will be accepted on sale items 

Return Process

Return your package to the following address:

ATT: Mama Noo Returns

269 Voortrekker Road Monument, Krugersdorp 

1739, Gauteng 

Tel: (011) 954-0304

Please add the following details on a note in the package:

  • Your contact details
  • Order number
  • Reason for return 

Please take note that we do not accept exchanges on panties. All clothing and bras ordered online may be returned within 14 calendar days for store credit. Kindly allow 7 - 10 work days to process returns

Returning products you did not order

Please e-mail us at info@mamanoo.com should you receive extra products in a shipment, or if products were delivered to you that you didn’t order. We will gladly set it right.