Frequently Asked Questions

A little extra help for every mama. 🤍

From finding your perfect fit to caring for your Mama Noo garments, we know there can be plenty of questions when shopping for maternity and nursing essentials online.

We’ve answered some of the questions we hear most often below. Still unsure? Send us a message via our website chat and our team will be happy to help.

Sizing & Fit

How do I find the right nursing bra size online?

We know shopping for a nursing bra online can feel tricky, especially when your body is changing throughout pregnancy.

After 10 years of helping mamas with sizing at expos, we’ve found that measurements alone can sometimes be misleading. Instead, we recommend starting with a bra that currently fits you and considering how it fits around both your chest and cup.

Check which hook you currently use. If you are after 30 weeks and already using the loosest setting, an extender may give you the additional room you need. Mama Noo bras come with an extender to accommodate changes as your pregnancy progresses.

If you are before 30 weeks and already using the loosest setting, we generally recommend going up a chest size. For example, if you currently wear a 34, consider a 36. If you currently wear a Large, consider an X Large.

For the cup, check whether you still have some comfortable room. If the cup already feels very tight with no room for breast growth or your milk coming in, we recommend going up a cup size.

Still unsure? Send us a message via our website chat and we'll gladly help you find your perfect fit. 🤍

What if I’m unsure between two bra sizes?

If you are between sizes, don't guess. Chat to us first and we'll help you choose based on your current bra size, stage of pregnancy and how your existing bra fits.

You can also order a few suitable bra options to try on at home. Eligible bras that you decide not to keep can be returned within 14 calendar days for store credit, provided they meet our return conditions.

Will my nursing bra still fit as my pregnancy progresses?

Our nursing bras are designed with your changing body in mind, and our bras include an extender to give you additional room around the chest as your pregnancy progresses.

Your breasts may also continue to change during pregnancy and once your milk comes in, which is why we recommend allowing some room in the cup when choosing your size.

If you're buying earlier in your pregnancy and are already on the loosest hook of your current bra, speak to our team before ordering so we can help you choose a size with enough room for growth.

What if the bra I order doesn’t fit?

We understand that buying intimates online can be difficult, so we're happy to help you find a more suitable fit.

Eligible bras and clothing purchased online can be returned within 14 calendar days for store credit. Items must be in the same condition in which they were received, with all swing tags and labels still attached.

Please note that return shipping costs are for the shopper's account. If you're exchanging for another size, this includes the cost of returning the original item and sending the replacement item.

Please see our full Returns Policy for all conditions.

Panties, Briefs & Postpartum

Which size should I choose for a brief or knicker?

Start with the underwear you're wearing now. If it fits comfortably, we recommend choosing the same size in your Mama Noo briefs or knickers.

Our styles are designed to accommodate your changing body through pregnancy and postpartum, with stretch to provide room where you need it while still offering a flattering fit after birth.

Pay particular attention to the fit around your thighs. If you tend to gain weight in this area, are between sizes or are expecting twins, we recommend choosing the larger size for additional comfort.

Mama Noo sizing:

Small = Size 32
Medium = Size 34
Large = Size 36
X Large = Size 38
XX Large = Size 40

Which underwear is best for C-section recovery?

Not every maternity brief is suitable for C-section recovery, so it's important to choose a style specifically suited to your needs after birth.

Look for a comfortable option that won't sit directly against or interfere with your C-section area. Mama Noo has dedicated Pregnancy & C-Section Recovery options designed with postpartum comfort in mind.

If you're unsure which style to choose, chat to our team and we'll help you find the most suitable option.

What should I wear after giving birth?

Comfort is key during those first postpartum days.

Post-birth briefs are designed to provide comfortable coverage while accommodating maternity pads and the changes your body experiences after birth.

Your ideal option will also depend on whether you've had a vaginal birth or C-section. Certain low-cut pregnancy briefs may not be appropriate for C-section recovery, so we recommend checking the individual product description or asking our team for guidance.

Can I reuse my disposable brief?

Yes, you can.

Our disposable brief is made from a different fabric to the Delicate Knicker and does not have a cotton gusset. It is primarily designed for post-birth heavy bleeding when a maternity pad is being worn.

The disposable design is intended to make those early postpartum days a little more convenient. If the brief becomes heavily stained, you can simply discard it rather than worrying about washing and stain removal.

However, if you'd prefer to reuse it, the fabric is suitable for a delicate machine cycle.

Can I return or exchange panties and briefs?

Unfortunately, panties and briefs cannot be returned or exchanged for hygiene reasons.

We therefore recommend checking the product sizing information carefully before ordering. If you're unsure about your size, please chat to us before purchasing and we'll be happy to assist.

Garment Care

How should I care for my Mama Noo bras?

We recommend hand washing all Mama Noo bras to help protect the fabric and delicate components.

Avoid machine washing, even when using a lingerie bag, as the washing machine can damage delicate details such as hooks, clips, boning, lace and other components.

Allow your bra to dry naturally and preferably out of direct sunlight.

Please note that damage caused by washing a bra in a washing machine is not covered by our product guarantee.

Can I wash my underwear in the washing machine?

Because we use delicate fabrics and trims, hand washing is the preferred option wherever possible.

Panties may be washed in a lingerie bag on a delicate machine cycle, depending on the individual garment's care instructions.

For the best longevity, avoid harsh washing cycles and allow garments to dry naturally, preferably out of direct sunlight.

Orders, Delivery & Returns

Do you deliver nationwide?

Yes! Mama Noo is based in Johannesburg, Gauteng, and we courier orders nationwide across South Africa.

You can shop the full Mama Noo range online and have your order conveniently delivered to you.

How much is delivery?

Orders over R1,000 qualify for FREE delivery.

A flat R120 delivery fee applies to orders below R1,000.

How long does delivery take?

Delivery times can vary depending on your location and the courier service.

Once your order has been processed and dispatched, you'll receive the relevant delivery information so you can follow its progress.

If you need your order by a particular date, we recommend chatting to our team before ordering so we can advise you on the available options.

Can I return or exchange an item?

Eligible clothing and bras purchased online can be returned within 14 calendar days for store credit.

Items must be returned in their original condition with all swing tags and labels attached.

Please remember:

  • Panties cannot be returned or exchanged.
  • Sale and promotional purchases, including Black Friday deals, cannot be returned or exchanged.
  • We do not offer cash refunds. Eligible returns are issued as store credit.
  • Return shipping costs are for the shopper's account.
  • If an item is being exchanged for another size, the customer is responsible for both the return shipping and delivery of the replacement.

Please refer to our full Returns Policy before returning an item.

What happens if my garment is faulty?

Please check your order when it arrives and notify us within 48 hours if anything is incorrect, damaged or missing.

If structural damage occurs within 30 days of purchase, including tears, rips, exposed boning or broken clips, hooks or eyes, please contact us so we can assess the item.

Where the garment meets our guarantee conditions, we'll gladly replace it.

Please note that the guarantee does not apply when a bra has been damaged through machine washing.